These are living guides and may be updated. We will notify you of any significant changes.
Find answers to frequently asked questions about the MRES App and MRES processes.
How to log in to our MRES App and set up your internet browser in Google Chrome.
Create an order for purchase, hire, or trial.
How to add a new client record in the MRES App when you're creating an order.
Adding information to complex and non-list MRES equipment orders that have been submitted.
Check the progress of your order, confirm delivery address, and track items dispatched from an Enable warehouse.
How to request equipment repairs and collections
Find items available in re-issue
Enter a trial start date, add new items to a trial in progress, record trial outcome, or request a trial extension.
Information for assessors requesting ACC MRES housing equipment from 15 November 2021.
Ensure you receive all emails from Enable New Zealand by marking us as a safe sender in your email client.
What to consider before ordering MRES hire equipment. And how to order hire equipment and view a report of all your hire equipment orders in the MRES App.
Ordering equipment that is not on the ACC list. Quotes may be required.
Standard, rural and urgent delivery timeframes for ACC list equipment and how to track dispatched items.