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Editing submitted orders

Last updated on 19 October 2022

How to make changes to submitted orders (excluding simple and standard) and why you need to notify us.

After you have submitted a complex, trial or non-list order in the MRES App you may need to add request notes or documents. For example, if requested for professional advisor (PA) review. 

For any updates to trial equipment orders, please see our separate guidelines.

Managing equipment trials in MRES App

Points to note

The MRES system doesn’t currently notify us changes are made to a submitted order. So, to ensure your order is processed correctly, please email acc.advisor@enable.co.nz to notify our ACC advisors of the changes. 
 
If you make changes to a draft order, no email follow up is needed. Our ACC advisor will see any changes when they review the order. 

How to edit a submitted order

Open your order in 'Edit' mode

1.In the View Orders Assessors screen, search for your order.

Screenshot of search icon in red circle

2. Hover to the left of the your order to display 3 dots '...', then select 'Edit'.

 Screenshot showing hand pointing to three dots and Edit highlighted

 

Add or delete items

  1. Scroll down to 'Product Items' section
  2. Select ‘+Add New’ to add a new item. Or select 'X' to remove the item
  3. Select ‘Update’ to save changes.

Add request notes

  1. Scroll down to Request Note section and select 'Add New'
  2. Select 'Note To', 'Note Type' and enter your request note
  3. Select 'Update' to save changes.

Screenshot Request Notes section

 

Add documents 

  1. Scroll down to the Attachments section
  2. Select 'Add New'
  3. Select file type (ACC96, quote, assessment report, other)
  4. Add the file from your device, select 'Open'
  5. Select 'Update'.

Attachments section screenshot with Add New button in red box