Last updated on 01 August 2023
Find answers to frequently asked questions about the MRES App and MRES processes.
Questions and answers about the MRES App
Can I send a screenshot of the quote?
When supplying a quote for a piece of equipment, please supply an official quote which includes who the supplier is. We cannot accept screenshots of equipment listings and prices.
How do I find the status of an order?
Search for your order in your View Assessor Orders screen, then look at the Order Status and Product Items columns. Also, if you open the order in Edit mode you might see actions recorded in the Notes section.
See our user notes for order status definitions and a step-by-step guide.
Can I order clinical and medical devices in the MRES App?
Enable New Zealand doesn’t supply medical equipment.
If your client requires medical equipment, please complete a separate ACC96 for the medical equipment only and email this with your assessment report directly to your client’s Recovery Team Member.
Continue to order any rehabilitation equipment via the MRES App.
I'm a third party administrator (TPA). Do I need to use the ACC45 number?
Yes, when confirming the claim number for an order in the MRES App, please use the ACC45 number.
Why can't I see the client's address or phone number in the MRES App order?
If the client has two phone numbers or addresses, please make sure you select a default number or address by ticking the relevant Default box. If a default number or address is not ticked, neither phone number or address displays.
I can’t find an order using the search function
If you cannot find an order using the search function, please make sure you have:
- selected the right category to search in (e.g. claim number if you are searching by claim number).
- unticked any categories that you are not using for the search (e.g. if you are only searching a claim number, ensure that no other category is selected).
How do I login to the MRES App?
You can either:
- Go to https://mres.enable.co.nz
which will take you to the login screen, or - Go to the Use our online systems page (under tools and resources) and select the MRES App link on that page.
Where can I find information about equipment requests made before 15 November 2021?
Currently, client and order information created prior to 15 November 2021 is not available in the MRES App. We, along with ACC and Accessable, are working towards a solution to this issue.
What should I do if I haven’t got a login for the ACC MRES App?
You can request a login for the ACC MRES App by completing the MRES User Access form on our website. Pleasenote all mandatory fields must be provided to request a login.
Why does ACC MRES advise the Claim number is invalid?
A check is performed against an ACC System. If the claim number is not found or the claim is closed, the validation will fail.
If the Claim Number is valid, why do I have to re-type their name and DOB?
The client details do not carry over from the ACC validation system, so the clients name and DOB will need to be re-entered.
How do I change the delivery address?
You can overwrite either the client or assessor address if you want the item to be shipped to another address. For example, if the equipment needs to be delivered to the Sub Contractor or a client’s temporary address.
Note: Changing the delivery address in your order won’t affect the client or assessor record in the MRES system
How do I quickly search ENON as quote?
Search the word 'quote' in the product field.
How do I find orders with open trials?
- Use the search function
- go to Status - Product - Quote #
- select ‘Trial Initiated’ and ‘Trial In Progress’
- click ‘search’.
When and how do I add additional items for trial?
Once you have added a start date, you can add additional (similar or related) items to the trial package. Select ‘+Add new’ in the ‘Edit view'.
Note: You need to add new items before updating a trial as ‘unsuccessful’, otherwise the MRES app closes the order and no further trial items can be added
I can’t find equipment listed in the equipment catalogue in the MRES App. What should I do?
Please ensure you are using Enable New Zealand’s equipment catalogue. This can be accessed on our website.
If you are still having trouble finding equipment, please contact us.
The MRES App hasn't saved my order. Why is this?
When you have selected ‘Save as draft’ please wait until the blue line at the top of the screen has disappeared, and a message appears in the top righthand corner confirming it has been saved. If you navigate away from the page before this, your order may be lost.
How do I find a client added from a previous order?
First name, last name and date of birth must match for the client to be found. For example, search by Benjamin Smith, will not find Ben Smith.
Questions and answers about MRES processes
If an equipment trial is successful, how will the equipment be asset labelled?
All equipment will have an asset label applied by the supplier before it is sent out for trial.
Who collects equipment that was issued by Accessable?
Please contact us to arrange collection of equipment that was issued by Accessable. You can either complete the form on our website or call us.
Do I need to attach an ACC096 form when submitting an order request through the MRES App?
No, you do not need to attach an ACC096 form if you are submitting an equipment request through the MRES App.
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