Last updated on 14 March 2023
Need some help making a specs claim? Find user guides, support and tutorials here.
User guides
Children's Spectacle Subsidy manual (PDF, 768 KB, 10 pages)
Video tutorials
Watch the following videos to learn how to make a spectacle claim.
Video quality
These videos are best watched with a high quality setting and at full screen. Use the "Settings" and "Full screen" options at the bottom of each video to improve your experience.
Introduction and submitting applications
Start here to get an introduction to the Specs app and how to submit applications.
Submitting Genuine and Exceptional claims
Find out how to use the Specs app to submit a Genuine and Exceptional application.
Creating a client
Learn how to use our Specs app to create a client in the system.
Editing client details
Here we explain how to use our Specs app to edit client details.
On Behalf process
Find out how about what's involved in the On Behalf process.
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