Guidelines for providing housing modifications for ACC clients
ACC requires Enable New Zealand to follow its housing modification services operational guidelines. The guidelines cover processes, assessments and responsibilities.
Housing modifications (HMOD) - operational guidelines (February 2021) (PDF, 641 KB)
You can also find the guidelines on ACC’s website:
Resources for Contracts > Housing modifications 
Guidance for ACC staff and housing assessors (OTs)
Please use these toolkits and guidelines when requesting Enable New Zealand ACC housing modification services.
Grab rail service toolkit
The grab rail service toolkit describes the type and size of rails installed, installation requirements, the installers, the ACC form to use, and how to make a referral.
Grab rail toolkit for ACC staff and housing assessors (PDF, 177 KB, 3 pages)
Use the toolkit with this procedure:
ACC grab rail installation requests
Minor housing modification service toolkit
The minor modification service toolkit describes the service, how to book a site meeting with a builder, and what information to provide. The toolkit also covers service timeframes, property owner consent, equipment solutions, what ACC form to use, and common solutions.
Minor housing modification toolkit for ACC staff and housing assessors (PDF, 522 KB, 6 pages)
Use the toolkit with this procedure:
ACC minor housing modification requests
Housing modification toolkit
The housing modification toolkit is a quick guide to all the ACC forms used in the housing modifications process. The toolkit lists the form title, reference number, purpose and who completes the form.
Housing modification service toolkit for ACC staff and assessors (PDF, 272 KB, 2 pages)
Guide to plans for ACC housing modifications
This guide describes how Enable New Zealand produces plans for ACC housing modifications. The guide also provides examples of final plans (working drawings) and how to understand them.
Guide to ACC housing modification plans (PDF, 548 KB, 7 pages)
Need more information?
Check out our service centre for ACC staff and ACC-contracted housing assessors (OTs)
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