Guide to ACC rehabilitation equipment

Enable New Zealand provides rehabilitation equipment to people ACC refers to us. We’re here to help if you need your equipment fixed, serviced or collected.

Who to contact about your equipment

Set-up

Some equipment is bulky, heavy, complex, or may need adjusting to suit you. 

If you need help to set up equipment after it’s been delivered, you can contact Enable New Zealand. We’ll direct you to the right person. 

Phone us on 0800 362 253 or use our online form at enable.co.nz/contact-us

Collections

Contact Enable New Zealand to ask for equipment to be collected. Phone 0800 362 253 or fill out our online collections form.

Repairs, maintenance and adjustments

If your equipment needs fixing or adjusting, contact an Enable New Zealand equipment service agent. 

Find an equipment service agent in your area

• Our equipment service agents work Monday to Friday (except public holidays), between 8am and 5pm.  
• They can come to your home to repair or collect the equipment.
• ACC pays for equipment to be repaired and maintained.

If your equipment breaks down out-of-hours (overnight between 5pm and 8am), and you need urgent help, phone 0800 362 253. Our after-hours answer service will provide the number of an equipment service agent you can call.

If your equipment needs an annual service or electrical test, an equipment service agent will contact you.

Replacements

Contact ACC if your equipment needs replacing because it's been lost or stolen, or it isn’t suitable for you anymore.

Phone ACC on 0800 101 996 or email claims@acc.co.nz

Keeping your equipment in good working order

ACC owns the equipment and you can use it for as long as you need. 

Make sure you know how to use your equipment correctly and safely. An ACC equipment assessor may show you how. Follow any instructions that come with the equipment.  

You or your caregivers will need to do some simple checks and cleaning. Here are a few quick tips.

• Use a damp cloth and mild detergent or disinfectant to clean equipment.
• Wipe or machine-wash seat covers and mattress covers.
• Clean any build-up of hair or dirt around wheels.
• Keep tyres correctly inflated so the equipment moves easily and the brakes work properly.
• Keep batteries charged – some take up to 12 hours to fully recharge.  
• Contact an Enable New Zealand equipment service agent if you notice any of these things:
  • Loose or worn parts
  • Torn or frayed material
  • Odd noises from moving parts
  • Damaged electrical cables or wires.