Last updated on 09 May 2022
Information for hearing services providers requesting a hearing subsidy or funding credit or where an incorrect payment has been received.
Application incorrect and credit required
Where a credit is required because an application has been entered incorrectly.
Please email the following information to email finance@enable.co.nz with ‘Hearing Credit Request’ in the subject line:
- ENA reference number
- Customer name
- Customer NHI number
- Purchase order number
- Reason why the application needs to be credited.
Error in application and subsidy or funding remains
Where an error has been made in the application and there is still subsidy or funding remaining.
Please use the Hearing App to make a claim for the balance required. You don’t need to cancel the first application.
Overpayment or underpayment received
Please email the following information to finance@enable.co.nz with ‘Incorrect hearing payment’ in the subject line:
- ENA reference number
- Customer name
- Customer NHI number
- Purchase order number
- Details of the incorrect payment.
We will adjust the customer record.
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